Privacy Policy

Effective Date: October 15, 2025

Onyx Outdoor Services LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our business, including our website, services, and communications.

Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home or service address, and other information you provide when requesting a quote, scheduling services, or contacting us.
Payment Information: Limited billing details necessary to process payments (processed securely through third-party payment providers).
Usage Information: Website interactions such as IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use your information to:

Provide and manage landscaping and outdoor services
Respond to inquiries and customer service requests
Schedule appointments and send service updates
Process payments and invoices
Improve our services and website
Comply with legal and regulatory requirements

Sharing Your Information

We do not sell your personal information. We may share information only when necessary with:

Trusted service providers (payment processors, scheduling tools, website hosting)
Legal authorities if required by law or to protect our rights

All third parties are required to protect your information.

Data Security

We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards. However, no method of transmission over the internet is 100% secure.

Your Choices and Rights

You may:

Request access to or correction of your personal information
Request deletion of your information (subject to legal requirements)
Opt out of non-essential communications at any time

To exercise these rights, contact us using the information below.

Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed toward children under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Onyx Outdoor Services LLC
Email: contact@onyxoutdoorllc.com
Phone: 330-238-3177